Don't just think it, say it! Good healthcare starts with good communication! The most important person to include in any conversation about the delivery of healthcare is the patient. When the patient is unable to advocate on his or her behalf, it is essential that we include the patient's family member or advocate in those discussions.
"Whether we call them patients, residents, clients or customers, the name is less important than the underlying principle that they must be the most important focus of the service delivery process."
Health Care Network
Quest for Quality In Canadian Health Care
Second Edition Health Canada
The Canadian Patient Safety Institute is committed to supporting environments that are patient centered. We believe that to provide safe, high quality healthcare, we all need to ASK. LISTEN. TALK.
This section is dedicated to offering materials and resources to patients and families that will assist in helping to enhance understanding of hand hygiene and its importance in the delivery of safe high quality health care.
The following resources are currently available: